Avaya Wfo User Guide - Avaya Workforce Optimization (WFO) applications (i) encourage businesses to use their contact center strategically rather than just as a mechanism to field customer calls, (ii) helps businesses gain a deeper understanding of customer trends and balances efficiency with effectiveness to create an optimized customer experience and (iii) enables the Customer Centric Enterprise.. Confidential and Proprietary Information of Verint Systems Inc. Issue 1.14 March 2016 3 Avaya Contact Recorder Release 15.1 Planning, Installation and Administration Guide. Knoah Solutions is an Award Winning, Global Outsourcing Services Company that delivers the best multi-channel customer and technical support services to many industries..
1,040 Call Centre Managers voted and reviewed the best contact centre software and technology in the market. Covers the best call centre management software and related technologies..